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Shipping & Returns

Thank you for shopping with Pixie Sparkle. We are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping and return policy.

Shipping Policy

1.Processing Time:

  • Orders are typically processed within 1-2 business days of receiving payment.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2.Shipping Methods:

  • We offer standard and express shipping options.

  • Standard shipping generally takes 3-5 business days.

  • Express shipping aims to deliver within 1-2 business days.

3.Shipping Costs:

  • Shipping costs are calculated based on the weight of the items and the selected shipping method.

  • Free shipping may be available for orders exceeding a certain value, as specified during promotions.

4.Tracking Information:

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • You can track your order through the provided link to monitor its delivery status.

5.International Shipping:

  • Currently, we have set rates for Europe, if your country is not there please contact us so we can quote the shipping rates.

Return and Exchange Policy:

1.Returns:

  • We accept returns within 30 days of the delivery date.

  • To initiate a return, please contact our customer service team for instructions.

  • Items must be in their original condition, with tags attached and in their original packaging.

2.Refunds:

  • Refunds will be processed within 5-7 business days of receiving the returned items.

  • The original shipping charges are non-refundable unless the return is due to an error on our part.

3.Exchanges:

  • If you wish to exchange an item, please contact our customer service team for assistance.

  • Exchanges are subject to product availability.

4. Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged item, please contact us immediately with photos of the product and packaging.

  • We will arrange for a replacement or refund as appropriate.

5.Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases of defective or damaged items.

  • We recommend using a tracked shipping method for returns to ensure safe and timely processing.

Contact information

If you have any questions or concerns regarding our shipping and return policy, please contact our customer service via the contact form on the'Contact' page.

Pixie Sparkle reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current information.

Thank you for choosing Pixie Sparkle!

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